Thank you for contacting dyson.
Dyson hard to push on carpet.
All you have to do is adjust the level which is simple.
We bought new premium karastan smartstrand silk carpet and love it but the vacuum would not go throug.
Solutions for dyson pushing problems.
Some manufacturers will void the warranty if you use our powerful machine.
The animal 2 is our most powerful vacuum and you will find it difficult to push on mid to high thread carpets and rugs.
Dyson vacuums can clean different types of floors from carpet to linoleum.
Some of the newer dyson vacuums have a height adjustment feature where you can move the head of the vacuum up or down depending on what surface you re vacuuming on so you can lower it for hardwood keep it medium for medium carpets or raise it high for high pile carpets.
We would advise you to contact your carpet manufacturer if the carpet is still under a warranty before using the machine.